留學保險項目組應對“新型冠狀病毒肺炎”預案

Emergency Plan to “Novel Coronavirus Pneumonia” from International Students Insurance Company

一、留學保險項目組對已確診感染新型冠狀病毒肺炎的客戶，推出以下幾項人文關(guān)懷舉措：

The following humane care measures launched by International Students Insurance Company for company's customers who have been diagnosed with the Novel Coronavirus Pneumonia:

1. 取消藥品限制。

2. 取消診療項目限制。

3. 取消等待期限制。

4. 取消免賠額、日限額、賠付比例限制。

5. 7*24小時中英文熱線主動提供針對性服務。

6. 開通住院墊付綠色通道及快速理賠通道。

7. 為在華外籍人員提供在線中英就醫(yī)指導及疾病預防知識解釋宣傳。

1. Cancellation of limit in medicine.

2. Cancellation of limit in treatment items.

3. Cancellation of limit in observation period.

4. Cancellation of limit in deductible, daily limit and co-payment.

5. We are ready to proactively offer support and bilingual language is available in 7*24 hours.

6. Green channel for hospitalization and claim in a quick way is our top priority.

7. We are ready to offer help online in medical guideline, propaganda of precautionary measures for foreigners who living in china.

二、未確診為新型冠狀病毒肺炎(包括疑似)的疾病

Diagnosis of non-new coronavirus pneumonia (including suspected diseases)：

未確診為新型冠狀病毒肺炎(包括疑似)的其它疾病按原規(guī)定操作。

Other diseases that have not been diagnosed with Novel Coronavirus Pneumonia (including suspected ones) are handled according to the original regulations.

留學保險項目組密切關(guān)注事件進展，提供7*24小時中英文就醫(yī)咨詢和理賠報案，公司客戶確診為該疾病后，將第一時間啟動綠色通道，全力協(xié)助客戶就診。

International Students Insurance Company pays close attention to the progress of the disease and provides 7 * 24 hours of medical consultation and claims reporting in Chinese and English. After the company's customers are diagnosed with the Novel Coronavirus Pneumonia, the green channel will be activated as soon as possible to assist customers to seek medical treatment.

留學保險項目組

International Students Insurance Company

2020年01月24日